Get in Touch
We're here to help
Have a question about your booking, need to make a change, or just want to find out more? Our team is available Monday to Friday, 9am to 6pm.
Bookings: bookings@veloxparking.co.uk · Complaints: complaints@veloxparking.co.uk
Registered office
Crawley Innovation Centre, Fleming Way, Crawley, RH10 9QL
Registered office — not a drop-off point
Opening hours
Mon–Fri, 09:00 – 18:00
Weekends closed
Quickest way to reach us
For booking queries, changes, or cancellations, calling us is the fastest option. Our team can access your reservation immediately.
Common questions
- How does meet & greet work?
- A Velox driver meets you at the terminal kerbside at your drop-off time. You hand over your keys and head straight to check-in. When you land, your car is back at the kerbside ready for you.
- What if my flight is delayed?
- We monitor all flights in real time and adjust your collection time automatically. There's no need to call us — we'll be there when you land.
- Can I amend or cancel my booking?
- Yes. Call us or email and we'll sort it. Please check your booking confirmation for the amendment and cancellation policy specific to your reservation.
- Is my vehicle insured while it's with you?
- Yes. Your vehicle is covered by our trade insurance while in our care, stored in our gated, CCTV-monitored compound.